jb66's Privacy Policy — Your Data Is Our Responsibility
How your personal information is collected, stored, used, and kept secure — this policy explains everything transparently and in detail.
1. Introduction
jb66 is a trusted online gaming platform operated for users in Bangladesh. We place the highest importance on our users' privacy and are always committed to protecting your personal information.
This privacy policy explains what kinds of information we collect about you when you use jb66's website, mobile version, or related services, how that information is used, and how it is stored and kept secure.
By registering or creating an account on our platform, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform and contact our support team.
This policy may be updated from time to time. If any significant changes are made, we will notify you via a notice on the platform. We therefore recommend reviewing this page regularly.
2. Information We Collect
jb66 collects various types of information from its users. This collection happens in two main ways — information you provide directly and information collected automatically.
2.1 Information You Provide
When you register on our platform or use our services, you may provide the following information:
- Full name and date of birth (for age verification — users must be 21 years of age or older)
- Email address and mobile number
- Residential address and national identity document details
- Payment information (bKash, Nagad, Rocket, Upay, or bank account details)
- Information provided when contacting the support team
- Copies of documents required for identity verification
2.2 Automatically Collected Information
When you use our website or app, the following information may be collected automatically:
- IP address and device identification details
- Browser type and operating system information
- Page visit history and duration
- Gaming activity and transaction history
- Information collected through cookies and similar tracking technologies
- Referral source (how you arrived at our site)
2.3 Information Received from Third Parties
For the purpose of identity verification and fraud prevention, we may occasionally collect supplementary information from approved third-party services. In such cases, applicable laws and regulations are strictly followed.
3. Purpose of Using Information
jb66 uses collected information only for legitimate and transparent purposes. We use your information for the following reasons:
3.1 Account Management and Service Delivery
- Creating, managing, and securing your account
- Processing deposits and withdrawals (bKash, Nagad, Rocket, Upay, and bank transfers)
- Making gaming services accessible and improving the gaming experience
- Managing bonuses and promotions
- Tracking progress in VIP and loyalty programs
3.2 Identity Verification and Security
- Verifying users' age — only users aged 21+ are permitted
- Maintaining account security and preventing unauthorized access
- Detecting and preventing fraud, money laundering, and other misconduct
- Taking necessary steps to ensure responsible gaming
3.3 Communication and Customer Support
- Providing customer support via 24/7 live chat and email (Bengali and English)
- Sending important account notifications and transaction confirmations
- Informing you about platform changes and policy updates
3.4 Service Improvement and Analysis
- Analyzing and improving platform performance
- Customizing the experience according to user preferences
- Identifying and resolving technical issues
- Researching the development of new features and services
4. Policy on Sharing Information
jb66 never sells your personal information to third parties. However, information may be shared in the specific circumstances described below:
4.1 Service Provider Partners
Necessary information may be shared with trusted service providers who assist in operating our platform. This includes entities involved in payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification services, and technology infrastructure providers. These partners may only process data in accordance with our instructions and under confidentiality agreements.
4.2 Legal Obligations
If required by a valid legal order, judicial process, or regulatory authority directive, we may be obliged to provide your information to the relevant authority. In such cases, we will disclose only the information that is necessary.
4.3 Business Restructuring
In situations such as a company merger, acquisition, or asset transfer, user information may be transferred to the relevant party. In such cases, we will endeavour to provide advance notice.
4.4 Your Consent
Before sharing information for any purpose other than those listed above, we will obtain your explicit consent.
5. Cookies and Tracking Technologies
jb66 uses cookies and similar technologies to ensure the smooth operation of its platform and to improve the user experience.
5.1 Types of Cookies
- Essential Cookies: Required for the basic operation of the platform — login sessions, security tokens, etc.
- Functional Cookies: To remember your language preferences and other settings.
- Analytics Cookies: To collect statistical information about platform usage, which is used to improve services.
- Security Cookies: To detect and prevent fraudulent activity.
5.2 Cookie Controls
You can accept or reject cookies by changing your browser settings. Please note, however, that disabling essential cookies may disrupt some important functions of the platform.
6. Data Security Measures
jb66 has put in place industry-standard technical and organizational measures to keep your personal information secure.
6.1 Technical Security
- SSL (Secure Socket Layer) encryption is used for all data transmissions
- Advanced encryption methods are used for storing account information
- Regular system reviews are conducted to identify security vulnerabilities
- Firewalls and intrusion detection systems are kept active
6.2 Access Controls
- Only authorized staff have access to user information
- Every instance of data access is logged and monitored
- Staff receive training on privacy and data protection
6.3 Data Breach Response
Should an unexpected data breach occur, we will take prompt necessary action and notify the affected users and authorities in accordance with applicable law. However, as transmitting data over the internet is not entirely without risk, we are unable to guarantee 100% security. We take every possible precaution.
7. Data Retention Period
jb66 retains your information only for as long as necessary. In determining the retention period, we consider the following:
- The period during which your account is active
- The period required to meet legal obligations (such as records of financial transactions)
- The period required to resolve disputes and establish legal claims
- The period required for fraud prevention and security purposes
Even after your account is closed, some information may be retained for a defined period as required by law. Once the purpose of retention has been fulfilled, information is securely deleted or anonymized.
8. Your Rights
As a jb66 user, you have the following rights regarding your personal information:
- Right to Access: You may request to know what information we collect and store about you.
- Right to Rectification: If there is any inaccuracy in your information, you may request a correction.
- Right to Erasure: In certain circumstances, you may request that your information be deleted (excluding matters subject to legal obligations).
- Right to Restrict Processing: In certain cases, you may ask us to restrict the processing of your information.
- Right to Object: You may object to your information being used for specific purposes.
- Right to Data Portability: In certain circumstances, you may request your information in a structured, machine-readable format.
- Right to Withdraw Consent: You may withdraw your consent at any time from any data processing carried out on the basis of your consent.
To exercise these rights, please contact our support team. We will process your request within a reasonable time.
9. Protection of Minors' Data
jb66 is operated exclusively for individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21. Our registration process includes an age verification mechanism.
If we are informed that a minor has registered on our platform, we will immediately close the relevant account and delete the information collected.
10. Third-Party Services and Game Providers
jb66's platform features content from various game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These third-party services are governed by their own privacy policies. If you use their platforms or services, the policies of the relevant service provider will apply.
We are not responsible for the privacy practices of third parties. However, we work only with trusted and well-established partners.
11. Changes to the Privacy Policy
jb66 may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:
- Publishing the updated policy on this page and changing the "Last Updated" date
- Posting a notice on the platform
- Sending a notification to your registered email address if necessary
Continuing to use our platform after the updated policy is published will be considered as your agreement to the new policy. We therefore recommend reviewing this page regularly.
12. Contact Us
If you have any questions, comments, or requests regarding this privacy policy, please contact us. Our privacy and data protection team will handle your request appropriately.
Support email: [email protected]
Our support team is available 24/7 via live chat and email in Bengali and English. We are always ready to assist you with any matter relating to the protection of your information.
For more information, you can also visit our About Us, Terms & Conditions and Responsible Gaming pages.